TO MY CUSTOMERS. I NEED YOUR HELP.
Since the day I first started WingConnect, my flat rate system has worked extremely well, allowing me to turnaround their radios without delays. But once in awhile there is a hiccup, and that is where you come in.
When shipping your radio, unless you receive instructions from me through email correspondence not to pay until I test your radio, please make sure you go to the online store and pay for the service you are requesting. I am receiving an increasing number of radios that I cannot identify. There is no paid invoice, no email address, and sometimes no viable name or return address on the box, because often radios are shipped through a third party, or through the company they work for. I can sometimes piece it together, but often have to wait until the customer emails me, wondering where their radio is.
Printing out a copy of the invoice and putting it in the box is always a good idea, or even a piece of paper with a name, email address, and phone number written on it will suffice. You can go directly to the online store via the tab at the top of every page.
Note that the only time I will tell you not to pay when shipping is if you have a bizzare symptom that I can't diagnose remotely. In other cases, if the diagnosis turns out to be somethings else, like a problem in the bike, it is very easy to issue a refund.